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1. Accountability

Accountability empowers you to take ownership of your actions, responsibilities, and commitments. Enhance your ability to consistently meet and exceed expectations, deliver on promises, and take proactive steps to rectify any mistakes or setbacks. By embracing accountability, you will build trust, credibility, and reliability.
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Take charge

Do you step up and take charge instead of waiting for someone else to give you tasks or check up on you?

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Living up to what's expected

Do you live up to what people expect from you?

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Owning Up to Mistakes

Do you own up to your mistakes and take responsibility when they happen?

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Keeping promises

Do you always follow through on what you promise or commit to others?

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Speak Up

Do you speak up and share what you think, your ideas, or any concerns you have?

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2. Empathy

Equip yourself with the powerful skill of empathy, enabling you to understand and connect with others on a deeper level. Recognize and appreciate different perspectives, communicate effectively, and demonstrate genuine compassion. Through practical exercises and reflective practices, you will enhance your ability to listen actively, validate emotions, and respond empathetically. By embracing empathy, you will foster stronger relationships, build trust, and create a supportive and inclusive environment.
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Be curious

Do you honestly try to get where other people are coming from?

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Look for what you have in common

Do you try to find things you have in common when you talk to other people?

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Sharing experiences

Do you talk about your own experiences when you're chatting with other people?

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Put yourself in their shoes

Do you try to see things from other people's perspective?

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Connect with your feelings

Do you connect with your own feelings to help you get where other people are coming from?

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3. Active listening

Active listening is a deliberate and attentive communication skill focused on fully understanding and engaging with the speaker. The objective of active listening is to provide the speaker with a supportive and empathetic environment in which their message is heard and comprehended. This involves giving undivided attention, using nonverbal cues, asking clarifying questions to ensure accurate understanding, and providing thoughtful responses that demonstrate genuine interest and empathy.
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Heads up

Do you really pay attention and stay focused when people talk to you?

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Don't Butt In

Do you let people finish what they're saying without cutting them off?

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Ask Questions

Do you ask questions to make things clearer and really get what people are saying when you talk with them?

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Show you’re really listening

Do you make it obvious you’re really listening by nodding, keeping eye contact, or giving other nonverbal cues when you talk with people?

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Holding Off on Jumping to Conclusions

Do you hold off on making up your mind until you've got all the info you need?

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Pushing your opinion or solutions

Do you make sure not to push your opinions or solutions on people when you talk, and let them share what they think?

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4. Analytical thinking

The skill of analytical thinking enables you to approach problems and situations with a logical and systematic mindset. This requires you to gather and analyze information, identify patterns and trends, and draw meaningful insights. Enhance your ability to evaluate data objectively, make informed decisions, and solve complex problems. By cultivating analytical thinking, you will become a strategic thinker capable of uncovering hidden opportunities and driving effective solutions.
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Getting Info

Do you get the right and accurate info before you make up your mind?

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Breaking Stuff Down

Do you break down complicated info into smaller parts?

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Digging Into Info

Do you really look at info and think it through before making up your mind?

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Sizing Up Info

Do you check if info is trustworthy and reliable?

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Come Up With Real Takeaways

Do you come up with real and well-backed takeaways from the data and info you look at?

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5. Respecting others

Respect is the foundation of healthy relationships and effective teamwork. This requires you to explore the importance of respect and learn strategies to demonstrate respect in your interactions with others. Enhance your ability to value diverse perspectives, practice active listening, and communicate with empathy and courtesy. By embracing respect, you will create an inclusive and collaborative environment, foster strong relationships, and promote a culture of mutual understanding and appreciation.
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Be nice.

Do you treat other people with respect?

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Getting Where They're Coming From

Do you try to see things from other people's point of view?

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Let people talk

Do you let other people share what they're thinking without butting in?

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Letting people be themselves

Are you able to let people be themselves without judging them?

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Disagreeing nicely

Do you let people know when you disagree, but do it in a nice and respectful way?

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6. Cultural Awareness

Cultural awareness is essential for effective communication and collaboration in diverse environments. This requires you to explore different cultures, values, and beliefs to develop a deeper understanding and appreciation for diversity. Enhance your ability to navigate cultural differences, demonstrate respect, and adapt your communication style to foster inclusive interactions. By cultivating cultural awareness, you will build stronger relationships, avoid misunderstandings, and create a harmonious and inclusive environment that celebrates diversity.
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Check out different cultures

Do you check out different cultures?

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Appreciating diversity

Do you notice and value different backgrounds and cultures?

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Handling cultural differences

Are you good at handling cultural differences?

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Showing respect

Do you show respect to people from different cultural backgrounds?

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7. Negotiating

Negotiating is the art of reaching mutually beneficial agreements and resolving conflicts through effective communication and compromise. This requires you to explore the principles and techniques of negotiation. Enhance your ability to analyze interests, manage conflicts, and find creative solutions. By mastering negotiating skills, you will become a skilled negotiator, build stronger relationships, and achieve win-win outcomes that satisfy all parties involved.
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Digging into what folks want

Do you check out what everyone wants when you're negotiating?

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Give First

Do you give first, before asking for what you want?

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Find win-win solutions

Do you try to find win-win solutions for everyone?

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Talking about what you want

Do you talk about what you want during negotiations?

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Having options

Do you check out different options when you're negotiating?

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Ready to bail

Do you bail on a negotiation when the terms or conditions aren't in your favor?

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8. Coaching others

Coaching is a powerful approach that supports personal and professional development by facilitating self-reflection, goal setting, and skill enhancement. This requires you to explore the principles and techniques of coaching. Effectively communicate, ask powerful questions, and provide constructive feedback. Enhance your ability to support others in achieving their goals, unlocking their potential, and navigating challenges. By mastering coaching skills, you will empower others, foster a culture of growth and development, and create a positive impact as a mentor or leader.
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Kickin' off with trust

Do you make sure to build trust before jumpin' into things?

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Setting Expectations

Do you set clear expectations about what might happen?

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Ask Awesome Questions

Do you ask questions in your coaching chats that spark new ideas?

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Give helpful feedback

Do you give helpful and constructive feedback?

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Show the way to solutions

Do you help folks find their way through challenges?

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9. Mediating

Mediation is the skill of facilitating constructive communication and negotiation between individuals or groups in conflict. This requires developing the skills necessary to mediate conflicts and promote solutions, learning techniques for active listening, empathy, and facilitating open dialogue. Strengthen your ability to remain neutral, manage emotions, and guide parties in finding mutually acceptable solutions. By mastering the art of mediation, you promote understanding, build trust, and contribute to harmonious relationships and productive collaborations.
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Active listening

Do you listen actively?

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Encouraging open talk

Do you encourage open talk?

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Stay chill

Do you stay chill when you're sorting out conflicts?

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Handling feelings

Do you keep your cool when you're sorting out conflicts?

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Find solutions everyone can agree on

Do you find solutions everyone can agree on when you're mediating?

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