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1. Empathy

Equip yourself with the powerful skill of empathy, enabling you to understand and connect with others on a deeper level. Recognize and appreciate different perspectives, communicate effectively, and demonstrate genuine compassion. Through practical exercises and reflective practices, you will enhance your ability to listen actively, validate emotions, and respond empathetically. By embracing empathy, you will foster stronger relationships, build trust, and create a supportive and inclusive environment.
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Be curious

Do you honestly try to get where other people are coming from?

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Look for what you have in common

Do you try to find things you have in common when you talk to other people?

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Sharing experiences

Do you talk about your own experiences when you're chatting with other people?

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Put yourself in their shoes

Do you try to see things from other people's perspective?

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Connect with your feelings

Do you connect with your own feelings to help you get where other people are coming from?

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2. Active listening

Active listening is a deliberate and attentive communication skill focused on fully understanding and engaging with the speaker. The objective of active listening is to provide the speaker with a supportive and empathetic environment in which their message is heard and comprehended. This involves giving undivided attention, using nonverbal cues, asking clarifying questions to ensure accurate understanding, and providing thoughtful responses that demonstrate genuine interest and empathy.
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Heads up

Do you really pay attention and stay focused when people talk to you?

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Don't Butt In

Do you let people finish what they're saying without cutting them off?

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Ask Questions

Do you ask questions to make things clearer and really get what people are saying when you talk with them?

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Show you’re really listening

Do you make it obvious you’re really listening by nodding, keeping eye contact, or giving other nonverbal cues when you talk with people?

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Holding Off on Jumping to Conclusions

Do you hold off on making up your mind until you've got all the info you need?

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Pushing your opinion or solutions

Do you make sure not to push your opinions or solutions on people when you talk, and let them share what they think?

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3. Goal setting

The essential skill of goal setting empowers you to define and pursue meaningful objectives in your personal and professional life. This requires you to set smart goals, create action plans, and track progress effectively. Enhance your ability to align your goals with your values, break them down into manageable steps, and stay motivated throughout the journey. By mastering goal setting, you will enhance your focus, increase productivity, and create a clear path toward success.
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Set Goals That Matter

Do you set goals that matter and fit what you want in life?

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Making action plans

Do you make action plans to reach your goals?

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Keeping tabs on progress

Do you keep track of how you're doing with your goals?

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Go with the Flow in How You Do Things

Do you go with the flow when you're working toward your goals?

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Focus on What You Can Control

Do you usually focus on what you can control when you're setting your goals?

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4. Body language

Understanding nonverbal communication through body language will enable you to understand and utilize nonverbal cues effectively, such as facial expressions, gestures, and posture. This requires you to enhance your ability to communicate confidently, build rapport, and convey messages with impact. Enhance your interpersonal skills, strengthen your influence, and establish positive connections with others.
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Pick up on facial expressions

Do you pick up on and read facial expressions to get what other people are feeling or thinking?

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What Gestures Mean

Do you get what different nonverbal gestures mean?

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Reading Posture

Are you good at picking up on and understanding what someone's posture is saying?

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Do you pick up on tone?

Do you pick up on tone when people talk, noticing the little differences in how they say things?

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Keeping good eye contact

Do you keep good eye contact when you talk to people?

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5. Self-awareness

Self-awareness enables you to gain a deeper understanding of your emotions, strengths, and areas for growth. This requires self-reflection, mindfulness, and feedback analysis. Enhance your ability to recognize your own biases, manage your emotions effectively, and make intentional choices aligned with your values. By developing self-awareness, you will enhance your decision-making, improve your relationships, and cultivate a strong sense of authenticity and personal growth.
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Notice Your Own Biases

Do you notice your own biases?

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Make choices on purpose

Do you make choices on purpose that match up with your values and goals?

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Look for criticism

Do you go looking for criticism from other people to get to know yourself better?

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Know what you're good at (and not so good at)

Do you know what you're good at and what you need to work on?

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Be open-minded

Do you look at things from other people's points of view?

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6. Emotional Intelligence

Emotional intelligence, or EQ, is a critical skill for understanding and managing emotions, both within yourself and in your interactions with others. This requires you to delve into the components of EQ and learn techniques to enhance your emotional awareness, empathy, and relationship management. Enhance your ability to recognize and regulate emotions, understand different perspectives, and communicate effectively. By developing EQ, you will build stronger relationships, navigate conflicts more successfully, and foster a positive and emotionally intelligent work environment.
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Self-awareness

Do you really notice and get your own emotions?

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Empathy

Do you show empathy to other people?

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In-the-moment

Do you stay focused on what's happening right now when other people share how they're feeling?

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People skills

Are you good at handling social situations with emotional smarts?

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Integrity

Do you stick to your values when things get emotional or tough?

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7. Verbal communication

Verbal communication is a fundamental skill for conveying information, expressing ideas, and building relationships. This requires you to enhance your verbal communication abilities and explore techniques to articulate your thoughts effectively. Enhance your ability to convey messages with impact, ask thoughtful questions, and engage in meaningful conversations. By mastering verbal communication, you will improve your interpersonal effectiveness, foster understanding, and create connections that contribute to your personal and professional success.
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Get Your Messages Across with Impact

Do you get your messages across in a way that really hits home?

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Think before you speak

Do you think before you speak, thinking about how your words might affect things?

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Use clear and to-the-point language

Do you keep it short and sweet when you talk?

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Use effective tonality

Do you use tonality effectively?

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8. Question asking

Question asking is a critical skill that enables effective communication, active learning, and critical thinking. This requires you to explore the art of asking thoughtful and insightful questions. Enhance your ability to ask open-ended questions, actively listen, and engage in productive dialogue. By mastering question asking, you will enhance your problem-solving abilities, deepen your understanding of complex issues, and foster a culture of curiosity and continuous learning.
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Active listening

Do you really listen when you're talking with someone?

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Askin' the Right Questions

Do you ask the right questions to get the info you need?

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Asking Follow-up Questions

Do you ask follow-up questions to get a better understanding?

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Check Your Assumptions Often

Do you check your assumptions when you're asking questions?

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Summing Up

Do you sum up chats?

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9. Problem identification

Problem identification is the ability to recognize and define challenges or issues that need to be addressed. This requires you to learn techniques for effectively identifying problems and understanding their underlying causes, exploring methods for gathering information, analyzing data, and conducting root cause analysis. Enhance your ability to identify patterns, spot emerging issues, and develop insights that can lead to effective problem-solving. By mastering problem identification, you will become a proactive and solutions-oriented individual, capable of identifying and addressing problems before they escalate.
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Getting the Info

Do you get the right info when figuring out problems?

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Checking out data

Do you check out data to spot problems?

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Noticing patterns

Do you notice patterns when you're checking out problems?

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Getting What Causes Stuff

Do you get what causes problems underneath it all?

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New stuff poppin' up

Do you spot new issues before they turn into a problem?

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